Terms & Conditions

Terms & Conditions

www.laurenradley.com is wholly owned and operated by Lauren Radley Illustration, a Jersey registered Company.

Registered Office and all postal enquiries:

Lauren Radley Illustration
*********

All enquiries in the first instance to Email: laurenradley@hotmail.com

Copyright notice

This website and its content, including all original photographic material is copyright of Lauren Radley Illustration - © and www.laurenradley.com - © 2015. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

  • you may print or download to a local hard disk extracts for your personal and non-commercial use only

  • you may copy the content to individual third parties or social media for individual, personal use only, but only if you acknowledge Lauren Radley as the original source of the material

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Privacy & Security

Your privacy and the protection of your data is of the utmost importance to us and we can assure you of the following:

  • We have selected a website payment service that has the highest security rating (PCI DSS Level 1).

  • We will never sell, give away or otherwise divulge the information you give us to any other person or company.

  • We will only use the information you give us to complete the processing of your order and to ensure you receive a quality service from us. 

  • Your data will not be stored or processed for any reason other than those reasonably expected of an online clothing retailer to fulfil your order.

  • Your payment account details will not be stored by us.

  • We may from time to time send you emails of promotions or exciting new products and styles unless you tell us not to or ask us to stop.

  • We will of course always keep you informed of the processing status of your orders.  

Delivery Information

How long will the order take to arrive?

We endeavour to dispatch your items within 1 working day of placing your order by standard mail unless otherwise specified. Working days are considered to be Monday to Friday excluding Jersey bank holidays and national holidays. A dispatch advice will be sent by email when the order is dispatched containing an estimated delivery date. Any date given is an estimate only and could be affected by adverse weather conditions, the weight of the order or delayed by postal or Customs entry procedures among other causes.

Every effort will be made to dispatch your order as quickly as possible but we cannot take any responsibility if it does not arrive on a specific date or within any certain time limit.

In the unexpected circumstance that we cannot dispatch your order within 14 days of our acceptance of your order, we will send you a further email as soon as we can you advise you of the revised delivery date, or to allow you to cancel if you so wish. 

Delivery cost calculation

All delivery is calculated on standard packet postage and depends on the dimensions of the packet, the weight and the destination. These costs are generally rounded up to the nearest pound to contribute to the cost of packaging.

Note: The limit for packet postage is a weight not exceeding 2 kilograms or a size not exceeding 610mm x 460mm x 460mm. Should your order exceed either of these limits we may divide the order into two or more packets or use an alternative delivery method but we will not charge you extra and the details will be given in the dispatch advice note.

Payment

All major credit & debit cards are accepted.

Refunds can only be made to the account from which your payment was made.

Taxes

Pre-Payment of VAT: VAT will be added to orders of customers where delivery is to the United Kingdom, excluding the Channels Islands and the Isle of Man, and this VAT will be pre-paid to HMRC for you. This avoids unnecessary delays at customs and the associated administration fees charged.

VAT is calculated at 20% of the total order, including the cost of postage and packaging. Although we stock small sizes, none of our products are classified as children’s clothing and, therefore. All products are subject to VAT.

We cannot offer the Pre-Pay Tax service to Europe or the Rest of the world at this time and you are wholly responsible for all taxes due to the country in which you are receiving the goods.

Cancellation, returns and refunds

We want you to be satisfied with your purchase and fully support your rights to a solution if you are not happy. 

You have certain rights under the law. These include:

·       that any products supplied by us will be of satisfactory quality, fit for their intended purpose, and will conform to any description given on this Website;

·       certain remedies if a product is defective; and

·       a right to cancel your order within 7 days, beginning the day after the day on which You receive the product, and to receive a full refund, even if the product is not defective. This right is subject to certain conditions and exceptions (see "Return of non-faulty goods" below).

Return of non-faulty goods

We hope you will be happy with your purchase from us. If not, you have the right to return the product to us and receive a full refund provided:

·       you notify us in writing that you are cancelling your purchase no later than the 7th day after the day on which you received your product;

·       you have taken excellent care of the product prior to return - in particular this means they must not have been worn or damaged and must have the tags still attached;

·       you may give us notice of cancellation by any written means (including email or letter), but it will speed up the process for you and us if you contact us by email at islandthreadsjersey@gmail.com. You may also write to us. Please see the About Us section for our postal address

·       you will be responsible for the cost of returning the product to us.

·       We only refund the cost of goods, not the shipping cost in the initial order. 

Please return the Product in suitable packaging to ensure it reaches us in good condition.

We will refund the purchase price and original delivery charge of any goods returned no later than 14 days from the day when you give us notice of cancellation.

Please note that if you fail to take reasonable care of returned products, or fail to return the product to us, we will be entitled to make a claim against you for any losses which we suffer.

Replacements or substitutions

We cannot guarantee that any styles, like for like or varying in size or colour or alternative styles will be in stock at the point of return and we will therefore, by default, issue a refund provided you meet the conditions of cancellation above.

Complaints

We intend for every order to reach every client perfectly every time but if you are unhappy with any of our products or our service or simply want to suggest an improvement please let us know. Contact us at laurenradley@hotmail.com

General

The order process.

No contract of sale will exist between us until we dispatch your items, which will be confirmed to you by an email containing a dispatch advice.

By submitting your order you are making an offer to buy the selected items at the advised price, in consideration of paying that price and any applicable taxes and our postage and packaging costs and on the understanding the items will take some time to arrive. We are not obliged to accept this offer and may decline to make a sale in response to any order without any reason given.

An order acknowledgement will be sent as confirmation that we have received and have accepted your order.

A second email will be sent containing the dispatch advice and this email will form a binding contract of sale between us.

 

Accuracy of website products, descriptions, prices and tax and shipping calculations.

Every effort is made to ensure the information on the website is 100% accurate at all times but it is possible for errors and omissions to occur or for systems to malfunction from time to time.

We try to describe the products as accurately as possible but should you have any questions or comments about the descriptions, please email info@island-threads.com and we will be happy to advise or add further detail.

Should you be aware of an error or believe information to be inaccurate or misleading, please advise us at your earliest convenience at laurenradley@hotmail.com

Should such and error come to light after the order has been submitted but before the dispatch of the item, a revised order confirmation will be sent to allow you to either accept the changes or cancel the order.

If the error or omission goes unnoticed after the order has been dispatched, when the sales contract it finalised, it will stand in good faith but it does not affect your right to cancel (see our cancellation policy).

 

Recourse to the Law

We will always endeavour to resolve all customer issues fairly and quickly but should you not be satisfied or wish to take legal proceedings against us, you may do so under the jurisdiction of the Courts of Jersey and according to the laws of Jersey. The States of Jersey Regulations of Undertakings Department may be able to recommend mediation of disputes to a satisfactory conclusion before such legal remedies are required. 

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