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Do you wholesale?
Yes! If you are a retailer interested in stocking our products please get in touch. Email us on hello@laurenradley.com or shop our Faire wholesale shop.
How long do you take to dispatch my order?
We aim to dispatch your orders within 2-3 working days. We will do our upmost to get them on their way to you as soon as possible.
I am in Jersey - can I collect my order?
Yes, absolutely - select ‘collection’ at check out and we we will send you details of collection time and location.
Why am I being charged VAT? How do I cancel this?
VAT is charged automatically on orders. If you are in Jersey, make sure that the billing address of the bank details you are using is a Jersey address and this will ensure you are not charged VAT.
What is your returns policy?
In the unlikely event that you do not love your item; we are happy to accept all returns placed through the website within 30 days of you receiving your order. We do not currently offer paid returns meaning you are responsible for the shipment and payment of the return. When returning your parcel, please clearly mark it with your full name and order number. Refunds will be processed within 7 working days.
Please email us at hello@laurenradley.com to note your return, within 14 days of receiving your order, and someone will get back to you with return address details.
Faulty / Damaged Items:
We always aim for orders to arrive in the same condition that we dispatch them, if your product arrive damaged, or if there is any other problem with your order, then please contact us within 14 days of receiving it.
If you have any queries, please contact us at hello@laurenradley.com regarding this before requesting a return.
The item I am looking for is sold out - where else can I purchase it from?
You can find our products in the following Jersey locations: De Gruchy, The Trading Point, Jersey Zoo, The Harbour Gallery, The Gallery Cafe, Broad Street Post Office, Rocque Paper Co, Sea Level Distillery, Ransoms
You can find our products in the following Sheffield locations: The Millenium Galleries, Weston Park Museum Shop, 7th Magpie, The Birds Yard, The Framery
Find our full list of stockists here.
Do you do commissions / licensing?
Yes, please contact at lauren@laurenradley.com if you have a project you would like to work with Lauren on and feel free to browse her portfolio here.
Do you do custom orders?
Yes, depending on what you are after. Please get in touch at lauren@laurenradley.com and we will do our best to help.
